Account deletion

How to request deletion

In the Filature mobile app, open Profile and select Privacy & account deletion. From this page, email our privacy team from the address registered to your account with the subject “Account deletion request”. Include your full name and the email address or phone number used for the account so that we can locate it safely.

If you cannot access the account, contact us from an address you can receive mail at and include the registered account details. We may ask for additional information before acting on a request so that another person cannot close your account.

What happens after a verified request

• We will confirm receipt and verify that the request is authorized before closing the account.
• After closure, sign-in access, active sessions, and access to account-only learning features are removed.
• We delete or de-identify personal account information that is no longer needed for the purposes described in our Privacy Policy.
• If you have an active course, live session, consultation, payment, certificate, or support matter, please tell us in the request so we can explain any effect before closure where appropriate.

Information we may retain

Some limited records may need to be retained where required for legal obligations, payment reconciliation, fraud prevention, security, dispute handling, audits, or legitimate record-keeping. Where possible, retained records are minimized, access-restricted, and kept only for the applicable retention period.

Other privacy requests

You can also contact us to request access to, correction of, or restriction of personal information, subject to applicable law. See our Privacy Policy for more information about how Filature handles personal data.