Privacy Policy

Information we collect

• Account information such as name, email address, authentication identifiers, and profile details.
• Program and membership information such as batch enrollment, attendance, progress, live-session participation, and learning activity.
• Community information such as messages, moderation events, and content you choose to submit.
• Transaction records such as order identifiers, payment status, amount, and gateway references. We do not need to store full payment-card credentials when payment is handled by an external gateway.
• Technical information such as browser, device, IP-derived security information, logs, session data, cookies, and diagnostic events.

How we use information

• Create and secure accounts, verify identity, and maintain sessions.
• Provide learning programs, live classes, recordings, attachments, communities, mentorship, and institutional services.
• Process enrollment, contributions, invoices or receipts, refunds, and payment reconciliation.
• Send service notifications, class reminders, security messages, and communications you have requested.
• Moderate communities, prevent abuse, investigate security issues, and protect participants.
• Understand performance, reliability, and product usage so we can improve the service.

Legal and responsible use

We process information where it is necessary to provide the service you request, fulfill contractual or operational obligations, protect legitimate platform and user interests, comply with law, or where you have given appropriate consent. We do not sell personal information to advertisers.

Service providers and data sharing

We may use carefully selected providers for hosting, databases, storage, email, authentication, live video, content delivery, analytics, payment processing, and security. They receive only the information reasonably required to perform their role and are subject to their own contractual and legal obligations.

• We may disclose information when required by law, valid legal process, or to protect users, the public, our rights, or platform security.
• If services are reorganized or transferred, information may move as part of that transaction subject to appropriate safeguards.

Cookies and similar technologies

We use essential cookies and local browser storage for authentication, security, workspace preferences, and session continuity. Other analytics or preference technologies, if introduced, should be used in accordance with our Cookie Policy and applicable consent requirements.

Retention

We retain information for as long as reasonably necessary for the purpose it was collected, including account operation, learning records, security, audit, payment reconciliation, dispute handling, and legal obligations. Retention periods can differ by data category.

Security

We use technical and organizational safeguards such as access controls, password or token protections, encryption in transit, restricted credentials, audit logging, and platform monitoring. No online system can guarantee absolute security, so users should also protect their accounts and report suspicious activity promptly.

Your choices and rights

• You may review or update many profile details through your account.
• You may contact us to request access, correction, deletion, restriction, or other privacy rights available under applicable law.
• Some records may need to be retained for legal, security, payment, audit, or legitimate operational purposes even after an account is closed.

Children and young users

The Filature may serve young learners. Where applicable law requires parent or guardian involvement, consent, or additional safeguards, those requirements should be followed. We aim to collect only information reasonably necessary for the relevant learning and safety purpose.

International services and external links

Technology providers may process information in different locations depending on their infrastructure. We also link to external resources and opportunities; their privacy practices are governed by their own policies.

Policy updates

We may update this Privacy Policy as services, providers, technology, or legal obligations change. The current version will always be published on this page.