Service Delivery Policy

Digital delivery

Most learner-facing services are delivered electronically through The Filature web platform. There is no physical shipping for ordinary digital enrollments unless a specific program explicitly includes physical materials.

When access begins

• Published courses provide complete access through free enrollment after applicable eligibility and account checks.
• Optional contributions never activate, extend, or improve course access.
• Separately booked one-to-one consultations may be confirmed after successful payment verification.
• Institutional programs may begin according to the agreed schedule, statement of work, proposal, or program plan.

Live classes

Scheduled live classes are made available to eligible batch members through the platform. Users are responsible for a compatible browser, functioning device, and adequate internet connection. Where a live session is materially affected by our systems, we may reschedule, provide a recording, or offer another reasonable remedy.

Recordings and materials

Where enabled, recordings and lecture attachments are delivered through authenticated or time-limited links. Availability periods, download permissions, and access controls may differ by program.

Notifications

Class schedules, reminders, changes, and service notices may be delivered through in-app notifications and configured email channels. Users should keep their registered contact details current.

Physical materials, if any

If a future program includes books, kits, certificates, or other physical items, the applicable program page or order confirmation should state delivery coverage, estimated timelines, charges, and any separate return terms before purchase.